Network Support Engineer- Bangalore

1 - 2 Years

Job Description

Job Description:
 Monitoring of N/W Devices. Raising TTs internally in Siebel for the down elements and closing it with updates post the devices come up.  Coordinating with Service Providers ( SP ) and Escalations.  Internal escalations to L1 / L2 for Multiple and Extended Outages.  Internal escalations to other teams for any type of Outages.  Maintaining Excel Sheet of Downtime Report with updated RCAs.  Monitoring of ILL / Intracity / Access Network Links.  Sending FDN down Details separating TDN / SP Outages daily to Network O/M Head , Network Heads and concerned team members .  Monitoring and Escalation of Packet Drops / Latencies to the Core post proactive monitoring using Capstone and escalating it to Network Team / Shift Manager.  Resolution of Customer TTs , Coordinating and Resolving Enterprise Customer Issues related to RFNOC.
Skill Sets
oBasics of Network ( CCNA ) and Radio Frequency Topics

Salary: INR 2,00,000 - 2,25,000 PA.

Industry:Telecom/ ISP

Functional Area:IT Hardware, Technical Support, Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician


Desired Candidate Profile

Please refer to the Job description above


PG:Post Graduation Not Required

Company Profile

Tikona Infinet Pvt Ltd

Tikona Infinet Limited is engaged in building the next generation wireless broadband services for home and enterprise customers in India. Tikona has an all India class A ISP license granted by the Ministry of Communications, Govt. of India, for this purpose. Tikona envisions a powerful -Broadband enabled India and will make all possible contribution to make this happen. Tikona would also be building a comprehensive services framework that can deliver leading edge voice, video, IT applications and multimedia content services over any broadband or IP centric network. Such a framework can be outsourced by service providers globally, who desire to offer next generation services to their customers. Tikona has engaged the best in class technology partners to build the required capability frameworks. Tikona was founded in mid 2008 by veterans from the telecom industry, who have built some of the largest networks in India for mobile, enterprise, broadband and DTH services. Tikona is adequately funded by top end global investors and is committed to comply with the highest standards of corporate governance.
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Recruiter Name:Jagruti Bhatt

Contact Company:Tikona Infinet Pvt Ltd