Troubleshooting LANs, WANs, and wireless networks, including routers, access Points, switches, and other hardware.
Monitoring of broadband customer connectivity and tackle & resolve issue end to end. Timely escalates issues to the teams/supervisor and coordinates with customers and internal teams.
End to end troubleshooting of CPE & AP.Handling Escalation cases of customers.Troubleshooting Technical issues end to end.
Indentify & resolve connectivity problem between Ruckus Wireless Access Point and on different wireless CPE.
Salary: Not Disclosed by Recruiter
Role:Technical Support Engineer
Desired Candidate Profile
Communications Skills (listening, verbal, written)
Analytical & Research Skills
Computer & Technical Literacy.
Flexibility/ Adaptability/ Managing Multiple Priorities.
B.TECH from Mumbai University Only /CCNA Certified
12 years relevant experience
UG:B.Tech/B.E. - Any Specialization
Tikona Infinet Pvt Ltd
Tikona Infinet Limited is engaged in building the next generation wireless broadband services for home and enterprise customers in India. Tikona has an all India class A ISP license granted by the Ministry of Communications, Govt. of India, for this purpose. Tikona envisions a powerful -Broadband enabled India and will make all possible contribution to make this happen. Tikona would also be building a comprehensive services framework that can deliver leading edge voice, video, IT applications and multimedia content services over any broadband or IP centric network. Such a framework can be outsourced by service providers globally, who desire to offer next generation services to their customers. Tikona has engaged the best in class technology partners to build the required capability frameworks. Tikona was founded in mid-2008 by veterans from the telecom industry, who have built some of the largest networks in India for mobile, enterprise, broadband and DTH services. Tikona is adequately funded by top end global investors and is committed to comply with the highest standards of corporate governance.
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Contact Company:Tikona Infinet Pvt Ltd