Greetings from Tikona !!
We are hiring for the position of Quality Analyst - Voice process.
Location - Mumbai
Please find below the details :
Job Description :
Auditing calls and giving feedback to the agents on regular basis.
Coordinate and facilitate call calibration sessions.
Participates in designs of call monitoring, quality standards, operations set up.
Identify, capture customer feedback & Inputs.
Making sure that the Fatal errors are escalated to Management.
Prepare and analyze internal and external quality reports.
Preferred Skill :
Senior Executive with calls monitoring/ quality check experience can also apply.
Qualification - Any graduate (HSC Passed candidates with relevant experience can also apply)
Interested candidates, kindly apply with your updated CV to firstname.lastname@example.org.
Note : Please ignore if found irrelevant
You can refer your buddies too!!
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)