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Quality Analyst

1 - 6 YearsMumbai

Posted: 52 days ago

Job Description

Greetings from Tikona !!

We are hiring for the position of Quality Analyst - Voice process.

Location - Mumbai

Please find below the details :

Job Description :
Auditing calls and giving feedback to the agents on regular basis.
Coordinate and facilitate call calibration sessions.
Participates in designs of call monitoring, quality standards, operations set up.
Identify, capture customer feedback & Inputs.
Making sure that the Fatal errors are escalated to Management.
Prepare and analyze internal and external quality reports.

Preferred Skill :

Excellent Communication

Senior Executive with calls monitoring/ quality check experience can also apply.

Qualification - Any graduate (HSC Passed candidates with relevant experience can also apply)

Interested candidates, kindly apply with your updated CV to

Note : Please ignore if found irrelevant

You can refer your buddies too!!

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Tikona Digital Networks Private Limited
Tikona Digital Networks (TDN), referred to simply as Tikona, is an Indian Internet service provider based in Mumbai. Tikona has an all-India Class-A ISP licence granted by the Ministry of Communications, government of India.In 2008, it was founded in Mumbai. A review appearing in a mainstream newspaper in mid-2010 said that Tikona has a base of 2,750,000 customers, including 6000 small and medium business customers.
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Contact Details

Recruiter Name:Rasika Walimbe

Contact Company:Tikona Digital Networks Private Limited



Reference Id:09