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Quality Analyst - Voice Process

1 - 3 YearsMumbai

Posted: 27 days ago

Job Description

Greetings from Tikona!!

We are hiring for the captioned role and your profile looks like a good fit to our requirement.
If the below mentioned Job Description suit your interest, kindly apply.

Job Description :
Auditing calls and giving feedback to the agents on regular basis.
Coordinate and facilitate call calibration sessions.
Participates in designs of call monitoring, quality standards, operations set up.
Identify, capture customer feedback & Inputs.
Making sure that the Fatal errors are escalated to Management.
Prepare and analyze internal and external quality reports.
Preferred Skill :
Excellent Communication
Senior Executive with calls monitoring/ quality check experience can also apply.
Qualification - Any graduate (HSC Passed candidates with relevant experience can also apply)
Location - Navi Mumbai

Interested candidates, kindly apply with your updated CV to
Note : Please ignore if found irrelevant
You can refer your buddies too!!

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Coach

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Tikona Digital Networks Private Limited
Tikona Digital Networks, referred to simply as Tikona, is an Indian Internet service provider based in Mumbai. Tikona has an all-India Class-A ISP licence granted by the Ministry of Communications, government of India.
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Contact Details

Recruiter Name:Rasika Walimbe

Contact Company:Tikona Digital Networks Private Limited