Fault Management Engineer

From 0 to 2 year(s) of experience
₹ 2,00,000 - 2,25,000 P.A.

Job Description

Roles and Responsibilities

  • To ensure First level proactive and reactive maintenance is being done regularly and prioritize faults to meet SLA
  • To hundle emergencies and if required coordinate with second level operations and investigate faults/cause related to system/network problems
  • Dealing with complaints and escalations raised by end-customers Operations/CC center
  • To handle and analyse Trouble Tickets and recommend timely actions and solutions to Trouble Tickets when necessary
  • To guide engineers for configruations, fault management and trouble shooting
  • Proactive Problems identification and perform Access Database Audit

Desired Candidate Profile

  • Knowledge of core and service platforms availability as per the agreed SLA
  • Ensure the usage of all processes and tollos as per guidelines
  • Troubleshooting/Networking/Technical Support/Excellent Knowledge about devices and software
  • Good communication skills

Perks and Benefits

Experience - 2 to 4 years

Location - 2-2.5 LPA

Role:Other Consulting - Other

Salary: 2,00,000 - 2,25,000 P.A.

Industry:Telecom / ISP

Functional Area:Consulting

Role Category:Other Consulting

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills


UG:Any Graduate

Company Profile

Tikona Infinet

Tikona Infinet Limited is engaged in building the next generation wireless broadband services for home and enterprise customers in India. Tikona has an all India class A ISP license granted by the Ministry of Communications, Govt. of India, for this purpose. Tikona envisions a powerful -Broadband enabled India and will make all possible contribution to make this happen. Tikona would also be building a comprehensive services framework that can deliver leading edge voice, video, IT applications and multimedia content services over any broadband or IP centric network. Such a framework can be outsourced by service providers globally, who desire to offer next generation services to their customers. Tikona has engaged the best in class technology partners to build the required capability frameworks. Tikona was founded in mid 2008 by veterans from the telecom industry, who have built some of the largest networks in India for mobile, enterprise, broadband and DTH services. Tikona is adequately funded by top end global investors and is committed to comply with the highest standards of corporate governance.
Company Info
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Contact Company:Tikona Infinet