Technical Support Engineer

From 0 to 4 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

  • Analyse, diagnose and troubleshoot hardware problems faced by the client.
  • Regularly update, maintain and monitor all aspects of computer networks
  • Install and configure computer, systems and applications
  • Respond, analyse and troubleshoot customers problems
  • Maintaining a complete data of request of technical assistance, steps taken to resolve them and date and time of the request.
  • Act as the initial point of contact for any type of technical issues faced in any hardware or software
  • Sharing action plan/ service improvement plan with customers
  • Providing regular status to customer
  • Daily Review of Escalated incidents with Management
  • Daily review for Issues faced and their probable solutions
  • Organize and maintain files related to the computer hardware and parts.

Desired Candidate Profile

  • B.Tech graduate
  • Good communication skills
  • Customer oriented, good analytical and presentation skills
  • CCNA and CCNP
  • Good knowledge of Networking/MPLS
  • Ability to priorities and complete work within the deadline
  • Good technical knowledge
  • Troubleshooting
  • Personal attributes well mannered, hardworking, polite and organized
  • Time management skills
  • Experience in installing and configuring computer systems and applications

Perks and Benefits

CTC - 2.6LPA (2-3 yr exp)

CTC - 2.0LPA (Freshers)

Role:Network (Support) Engineer

Salary: Not Disclosed by Recruiter

Industry:Telecom / ISP

Functional Area:Engineering - Hardware & Networks

Role Category:IT Network

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills


UG:B.Tech/B.E. in Any Specialization

Company Profile

Tikona Infinet

Tikona Infinet Limited is engaged in building the next generation wireless broadband services for home and enterprise customers in India. Tikona has an all India class A ISP license granted by the Ministry of Communications, Govt. of India, for this purpose. Tikona envisions a powerful -Broadband enabled India and will make all possible contribution to make this happen. Tikona would also be building a comprehensive services framework that can deliver leading edge voice, video, IT applications and multimedia content services over any broadband or IP centric network. Such a framework can be outsourced by service providers globally, who desire to offer next generation services to their customers. Tikona has engaged the best in class technology partners to build the required capability frameworks. Tikona was founded in mid 2008 by veterans from the telecom industry, who have built some of the largest networks in India for mobile, enterprise, broadband and DTH services. Tikona is adequately funded by top end global investors and is committed to comply with the highest standards of corporate governance.
Company Info
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Contact Company:Tikona Infinet

Address:Tikona Infinet Pvt Ltd, 1st Floor C-69, Sector 58, Noida (UP)